Onsite Technician

Five Star Technology Solutions LLC; Bedford (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Five Star Technology Solutions LLC is seeking an onsite Tier I technical support specialist to assist North Lawrence Community Schools. The role focuses on direct end-user assistance, prioritizing requests, and maintaining clear communication in a fast-paced K-12 setting.

You will deploy and image devices, repair equipment, and document troubleshooting steps in our ticketing system while collaborating with onsite leadership and support teams to ensure timely resolutions and accurate updates.

Qualifications

• Excellent communication and troubleshooting skills required.
• Experience supporting in a school or education environment is a plus.

Responsibilities

• Provide Tier I onsite technical support for staff and students.
• Schedule and perform device deployment and return at year start/end.
• Imaging, software installs, and inventory maintenance.
• Troubleshoot and repair devices including iPads, MacBooks, Chromebooks, Windows PCs, and interactive whiteboards.
• Use ticketing system to document issues and escalate when needed.
• Coordinate with Onsite Services Leadership and Client Experience teams on ticket status and updates.
• Participate in weekly meetings and company learning events.

Skills

Communication

Troubleshooting

Customer service

Ticketing usage

Tools

Ticketing system

Job description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of North Lawrence Community Schools. The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following.

Responsibilities and Expectations

• Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
• Perform computer imaging and software installations and maintain/repair technology inventory.
• Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
• Work within our ticketing system to maintain detailed troubleshooting notes and escalated problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved
• Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes
• Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events