On-Site Call Center Specialist — Customer Support Pro

Air Star Trans & Limousine Service; West Mifflin (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

On-the-job training

Paid time off

Referral program

Vision insurance

Job summary

Air Star Trans & Limousine Service in West Mifflin is seeking a Customer Support Specialist to join our Call Center team. This full-time role requires strong communication skills, a focus on customer service, and the ability to work on-site with rotating shifts including weekends.

Responsibilities include answering calls, managing client concerns, and providing tailored solutions. We value dependability and a positive attitude. The position offers health insurance and on-the-job training for those willing to grow with us.

Qualifications

• Previous experience in a customer support role preferred but not necessary.
• Strong sense of customer focus.
• Ability to adapt to different personality types.

Responsibilities

• Answer calls and provide support to questions and concerns.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify client needs and provide solutions.
• De-escalate situations involving dissatisfied clients.
• Build sustainable relationships with customers.

Skills

Strong phone and verbal communication skills

Customer focus

Adaptability to different personality types

Ability to multi-task

Education

High school diploma

Job description

Air Star Trans & Limousine Service in West Mifflin is seeking a Customer Support Specialist to join our Call Center team. This full-time role requires strong communication skills, a focus on customer service, and the ability to work on-site with rotating shifts including weekends.

Responsibilities include answering calls, managing client concerns, and providing tailored solutions. We value dependability and a positive attitude. The position offers health insurance and on-the-job training for those willing to grow with us.