Call Center

Air Star Trans & Limousine Service; West Mifflin (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

On-the-job training

Paid time off

Referral program

Vision insurance

Job summary

Air Star Trans & Limousine Service in West Mifflin is seeking a Customer Support Specialist to join our Call Center team. This full-time role requires strong communication skills, a focus on customer service, and the ability to work on-site with rotating shifts including weekends.

Responsibilities include answering calls, managing client concerns, and providing tailored solutions. We value dependability and a positive attitude. The position offers health insurance and on-the-job training for those willing to grow with us.

Qualifications

• Previous experience in a customer support role preferred but not necessary.
• Strong sense of customer focus.
• Ability to adapt to different personality types.

Responsibilities

• Answer calls and provide support to questions and concerns.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify client needs and provide solutions.
• De-escalate situations involving dissatisfied clients.
• Build sustainable relationships with customers.

Skills

Strong phone and verbal communication skills

Customer focus

Adaptability to different personality types

Ability to multi-task

Education

High school diploma

Job description

Overview

Air Star Transportation is Growing Fast and we are currently seeking Customer Support Specialists to join our team in our Call Center Team Members ON-SITE at hour West Mifflin, Pa headquarters. The Customer Support Specialist acts as friendly liaison between our company and our current clients. The right candidate will be flexible, dependable, positive, and hard-working. We are looking for entry level and experienced candidates who will GROW with us.

Daily Responsibilities

• Answer calls and provide support to questions and concerns
• Managing large amounts of inbound and outbound calls in a timely manner
• Identify client needs, clarify information, research every issue and providing solutions
• De-escalate situations involving dissatisfied clients
• Build sustainable relationships and engage customers by taking the extra mile
• Utilize technology, software, and tools appropriately
• Able to multi-task, set priorities and manage time effectively
• Able to weekends and holidays, as needed
• Other duties as assigned

Requirements (Knowledge and Skills)

Knowledge

• A high school diploma
• Previous experience in a customer support role, preferred but not necessary
• Strong sense of customer focus and being able to adapt to different personality types

Skills

• Strong phone and verbal communication skills
• A polite, upbeat, positive, and professional demeanor

Hours

Daylight hours that would include rotating weekends.

Job Type

Full-time

• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift

• Day shift
• Rotating shift

Application Questions

• Do you have call center experience? If so how many years?
• Do you understand this job ON-SITE and NOT REMOTE?
• Do you understand this job requires rotating weekends?