Travel Customer Support Specialist (Flexible Schedule)

Enchanted Horizons Travel; State College (Centre County); Hybrid; USD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible scheduling

Training and ongoing support

Growth opportunities

Job summary

Enchanted Horizons Travel is seeking a Travel Customer Support Specialist to assist clients in the travel industry. You will respond to inquiries, guide customers through bookings, and ensure a positive experience in a flexible, customer-focused environment.

The role emphasizes clear communication, attention to detail, and the ability to manage multiple inquiries with friendly, professional service. Training and ongoing support are provided, with opportunities for growth within travel.

Qualifications

• Strong communication and customer service skills
• Ability to manage time effectively and work independently
• Comfortable using computers, email, and online tools
• Detail-oriented with a solution-focused mindset
• Interest in the travel industry is a plus

Responsibilities

• Respond to customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information about destinations, policies, and procedures
• Deliver professional, friendly, and consistent customer service
• Follow company standards and operational guidelines
• Maintain clear documentation of customer interactions

Skills

Communication skills

Customer service

Time management

Independent work

Tech-savvy (email/online tools)

Job description

Travel Customer Support Specialist (Flexible Schedule)

State College, Pennsylvania, United States

About the job Travel Customer Support Specialist (Flexible Schedule)

Job Description:

We are seeking a detail-oriented and service-driven Travel Customer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.

In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information about destinations, policies, and procedures
• Deliver professional, friendly, and consistent customer service
• Follow company standards and operational guidelines
• Maintain clear documentation of customer interactions

Qualifications:

• Strong communication and customer service skills
• Previous customer service experience preferred but not required
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online toolsDetail-oriented with a solution-focused mindset
• Interest in the travel industry is a plus

What We Offer:

• Flexible scheduling (part time or full time)
• Training and ongoing support
• Growth opportunities within the travel industry
• Collaborative and supportive team environment