Paratransit Dispatcher

Air Star Trans & Limousine Service; West Mifflin (Allegheny County); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Air Star Transportation is seeking experienced, flexible, in-office dispatchers for full-time roles in West Mifflin, PA. The dispatcher serves as the liaison between the company and clients, covering all shifts as needed while promoting from within as we grow.

Responsibilities include answering calls, managing high volumes, identifying needs, researching issues, building client relationships, dispatching, and using dispatch software.

Qualifications

• High school diploma or equivalent is required.
• Experience in a customer support or office/clerical role is preferred.
• Must be flexible to cover all shifts and weekends.

Responsibilities

• Answer calls and provide support to questions and concerns.
• Manage large volumes of inbound and outbound calls in a timely manner.
• Identify client needs, clarify information, research issues and provide solutions.
• Build sustainable relationships and engage customers by going the extra mile.
• Customer Service/Dispatching duties.
• Utilize technology, software and tools relevant to dispatching.
• Able to multitask, set priorities and manage time effectively.
• Other duties as assigned.

Skills

Strong communication

Dispatching experience

Customer service orientation

Education

High School diploma or equivalent

Job description

Air Star Transportation is currently seeking EXPERIENCED, Flexible, In-Office Access Dispatchers to join our team in a full-time position. The Dispatcher acts as the liaison between our company and its current clients. The right candidate will be flexible, dependable, positive and hard-working to cover shifts as needed . We pride ourselves for promoting from within and we are growing. YOU MUST BE ABLE TO WORK ALL SHIFTS.

Daily Responsibilities:

• Answer calls and provide support to questions and concerns
• Managing large amounts of inbound and outbound calls in a timely manner
• Identify client needs, clarify information, research every issue and providing solutions
• Build sustainable relationships and engage customers by taking the extra mile
• Customer Service/Dispatching
• Utilize technology, software, and tools appropriately
• Able to multi-task, set priorities and manage time effectively
• Other duties as assigned

Requirements (Knowledge and Skills):

Knowledge:

• A high school diploma or equivalent
• Previous experience in a customer support, office, clerical role, preferred
• Strong sense of customer focus and being able to adapt to different personality types

Skills:

• Strong phone and verbal communication skills
• A polite, upbeat, positive and professional demeanor

Job Type: Full-time

Pay: Depending on experience

• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime

Application Question(s):

• Are you able to pass a drug screen?
• Are you able to pass a criminal background check?
• Have you ever worked for Access?
• How many years of Dispatching experience do you have?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Job Types: Full-time, Part-time

• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you able to pass a criminal background?
• Are you able to pass a Drug Screen? (yes, medical marijuana would disqualify)
• How many years of Dispatching experience do you have? We are looking for experienced dispatcher only.
• Do you understand this is FULL TIME and must be flexible and be available for all shifts including weekends?

Ability to Commute:

• West Mifflin, PA 15122 (Required)

Ability to Relocate:

• West Mifflin, PA 15122: Relocate before starting work (Required)