Patient Support & Call Center Specialist – Onsite Pittsburgh

Blink Health; Pittsburgh (Allegheny County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, Dental & Vision plans

401(k) plan

Life & Disability Insurance

Commuter Benefits: Free onsite parking

Job summary

Blink Health is hiring a Call Center Specialist to support patients on-site in Pittsburgh, PA. You will guide enrollment, resolve barriers to access, and assist via phone, email, and chat. This role emphasizes customer care, privacy, and collaboration with pharmacists and providers.

Join a fast-growing healthcare tech company focused on making prescriptions affordable. On-site in Robinson Township, Pittsburgh, with training and growth opportunities in a dynamic team setting.

Qualifications

• High school diploma or GED required; additional degree is a plus.
• Prior customer service experience in retail, call center, or other customer-facing environments is a plus.
• Strong communication skills (verbal and written).
• Comfortable using technology and learning new systems quickly.

Responsibilities

• Connect with patients via phone, email, and chat to guide enrollment and prescription fulfillment.
• Conduct outbound outreach to support patients in completing key steps in their prescription journey.
• Coordinate between patients, providers, and insurers to resolve issues efficiently.
• Assist with insurance verification, benefits coordination, and financial assistance programs.
• Triage clinical questions to pharmacists or appropriate teams.

Skills

Communication skills

Problem-solving

Multitasking

Adaptability

Learning fast

Ownership

Team collaboration

Customer service experience

Education

High school diploma or GED

Associate's or Bachelor's degree

Job description

Blink Health is hiring a Call Center Specialist to support patients on-site in Pittsburgh, PA. You will guide enrollment, resolve barriers to access, and assist via phone, email, and chat. This role emphasizes customer care, privacy, and collaboration with pharmacists and providers.

Join a fast-growing healthcare tech company focused on making prescriptions affordable. On-site in Robinson Township, Pittsburgh, with training and growth opportunities in a dynamic team setting.