Customer Service Specialist – 5-Star Support & Growth

West Shore Home; Mechanicsburg (Cumberland County); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

HSA

Paid holidays and PTO

Referral Program

Employee Discount Program

Paid training

Job summary

West Shore Home in Mechanicsburg, PA is seeking a Customer Service Specialist to support all branch customer service activities, provide a 5-star experience, diagnose product problems, and schedule service visits for post-installation needs.

The onsite role emphasizes relationship-building, independent work, and accountability, with a focus on clear communication and timely issue resolution. The company offers health insurance, a 401(k) with company match, an HSA, PTO, and growth opportunities.

Qualifications

• A passion for building relationships.
• A desire to work independently, efficiently, and with high accountability.
• A proven track record of success in customer service-related roles.

Responsibilities

• Handle high volume inbound and outbound calls, quickly establishing relationships with our customers.
• Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed.
• Report customer escalations/emergencies directly to the General Manager and Customer Service Manager.
• Order necessary parts through manufacturers and schedule service visits when needed.
• Keep customers aware of any service-related schedule changes.

Skills

Relationship building

Independent work

Accountability

Job description

West Shore Home in Mechanicsburg, PA is seeking a Customer Service Specialist to support all branch customer service activities, provide a 5-star experience, diagnose product problems, and schedule service visits for post-installation needs.

The onsite role emphasizes relationship-building, independent work, and accountability, with a focus on clear communication and timely issue resolution. The company offers health insurance, a 401(k) with company match, an HSA, PTO, and growth opportunities.