On-Site Call Center Agent – Identity Services

Fieldprint; Mount Laurel Township (NJ); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401K plan with company match

Flexible spending accounts

Paid time off

Paid holidays

Paid training program

Overtime options

Casual dress code

Flexible work schedules

Employee referral bonus program

Job summary

Fieldprint call center representatives handle incoming calls about fingerprinting and identity management services from a Mt. Laurel, NJ on-site location. The role pays $17.20/hour with an additional $1.80/hour for Saturday shifts, totaling $19/hour for those on the standard schedule.

Shift is Monday, Tuesday, Wednesday, Friday, Saturday 8am-4pm with training the first 6 weeks 9:30am-5:30pm. Candidates should have a high school diploma and strong computer/office skills.

Qualifications

• High school diploma or equivalent required.
• Excellent phone and customer service abilities.
• Ability to work in a fast-paced environment.
• Bilingual in Spanish is a plus.

Responsibilities

• Receive incoming calls regarding fingerprinting requests.
• Determine locations via phone/computer for fingerprint collection.
• Follow up with fingerprinting site vendors to obtain all related documentation.
• Prepare and send welcome packets to new clients.
• Process fingerprints and channel to the appropriate agency.
• Monitor and maintain call center telephone line.

Skills

Phone skills

Computer skills

Administrative skills

Customer service

Positive attitude

MS Office (Word/Excel)

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

MS Office

Job description

Fieldprint call center representatives handle incoming calls about fingerprinting and identity management services from a Mt. Laurel, NJ on-site location. The role pays $17.20/hour with an additional $1.80/hour for Saturday shifts, totaling $19/hour for those on the standard schedule.

Shift is Monday, Tuesday, Wednesday, Friday, Saturday 8am-4pm with training the first 6 weeks 9:30am-5:30pm. Candidates should have a high school diploma and strong computer/office skills.