Warehouse Associate

Fieldprint; Mount Laurel Township (NJ); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401K plan

Flexible spending accounts

Life/disability insurance

Paid lunch breaks

Paid time off

Paid holidays

Internal employee training

Overtime options

Casual dress code

Flexible work schedules

Referral bonus

Commuter benefit

Job summary

Fieldprint, Inc. is seeking a Warehouse/Network Support Center Representative based in Mt. Laurel, NJ. The role combines warehouse duties with technical support for Fieldprint Station devices and end users.

The position is an in-office role from 8am to 4pm with a pay rate of $16.20 per hour. Candidates should have a high school diploma and strong organizational and customer service skills.

Qualifications

• High school diploma or equivalent required.
• Strong time management and organizational skills.
• Proficient in MS Office (Outlook, Word, Excel).

Responsibilities

• Provide technical support for Fieldprint Station end users nationwide via phone/email/onsite as necessary.
• Manage return authorizations and shipping for defective devices.
• Build, test, track, and deploy Fieldprint Station workstations reliably.
• Manage spares inventory levels to ensure availability.
• Manage warranty repair process with vendors for timely repairs/replacements.
• Create and track initial user accounts on all machines.
• Log hardware/software and track shipping to remote sites.
• Provide installation services and startup testing on new units.
• Develop build documents detailing setup/configuration options.
• Provide end user training via phone or in person.
• Train users on scanning protocols per Fieldprint requirements.

Skills

Time management

Verbal communication

Written communication

MS Office

Power tools

Customer service

Positive attitude

Computer terminology

Multi-tasking

Team player

Education

High school diploma or equivalent

Job description

About Us

Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors.

Fieldprint is at the forefront of our industry. We offer a comprehensive suite of electronic fingerprinting and related services to handle all of the identity management needs of our clients. We design innovative technology that delivers accurate, timely results to our clients.

Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Job Description

The Network Support Center Representative builds and maintains Fieldprint Station workstations, manages parts inventories and repairs, and provides end users with any necessary technical support and training. Network Support Center Representatives have two designations, call center representative and warehouse representative.

We are currently seeking a warehouse representative for our team. You will handle most of the warehouse duties, but also may need to get on the phone and handle customer service when needed.

This is an in office position out of Mt. Laurel, NJ, with the hours of 8am-4pm. This position pays $16.20hr.

Responsibilities

• Provide technical support for end users of the Fieldprint Station sites that are installed in remote sites around the country. This support includes both phone/email support and onsite support as necessary.
• Provide return authorizations and manages the shipping process for devices in the field that are defective.
• Build, test, track, and deploy Fieldprint Station workstations in a reliable and reproducible manner.
• Manage "spares" inventory levels to ensure that spares are on hand.
• Manage the warranty repair process with vendors to ensure that defective units are repaired/replaced in a timely fashion.
• Create and track initial user accounts that are installed on all machines.
• Log all hardware and software that is deployed and track shipping to ensure arrival at remote sites.
• Provide installation services and startup testing on new units to ensure they are functioning properly in the field.
• Develop "build" documents that details the setup processes and configuration settings of the various Fieldprint Station implementation options.
• Provide end user training either via phone or in person as required to ensure that end users are able to use the Fieldprint Station and Livescan device successfully.
• Understand and provide training on scanning protocols to ensure that end users are both aware of and capable of following Fieldprint’s scanning requirements.

Required Skills

• Excellent time management and organizational skills.
• Excellent verbal and written communication skills.
• Proficient in M.S. Office Suite including Outlook, Word, and Excel.
• Ability to use power tools
• Excellent customer service skills
• Professional and positive attitude
• Knowledge of basic computer terminology and parts of a computer.
• Knowledge of various necessary software and hardware programs.
• Manage multiple tasks or projects.

Education

The candidate we are seeking will have a high school diploma or equivalent.

Benefits

Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• Employee referral bonus program
• Commuter benefit program

Additional Information

All candidates are subject to a drug test and a background screening.

Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.