Spanish Bilingual Call Center Associate - On-Site

Fieldprint; Warminster Township (Bucks County); Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision coverage

401K with company match

Flexible spending accounts

Voluntary insurance plans

Paid lunch breaks

Paid time off

Paid holidays

Paid training program

Overtime options

Casual dress code

Flexible work schedules

Employee referral bonus

Descripción de la vacante

Fieldprint is seeking a call center representative to handle incoming inquiries related to electronic fingerprinting and identity management services. This on-site role in Warminster, PA pays $17.70/hour and follows a Mon-Fri 2pm-10pm shift, with training 9:30am-5:30pm.

Responsibilities include handling calls, locating fingerprint sites, coordinating with vendors, sending welcome packets, processing fingerprints, and maintaining the call line.

Formación

• Must be bilingual in Spanish.
• Excellent phone, computer, and administrative skills.
• Excellent customer service skills.
• Professional and positive attitude.
• Ability to work in a fast paced environment.
• Proficiency in Microsoft Office suite, including Word and Excel.

Responsabilidades

• Receive incoming calls regarding fingerprinting requests.
• Determine locations via phone/computer for fingerprint collection.
• Follow up with fingerprinting site vendors to obtain all related documentation.
• Prepare and send welcome packets to new clients.
• Process fingerprints and channel to the appropriate agency.
• Monitor and maintain call center telephone line.

Conocimientos

Bilingual in Spanish

Phone skills

Customer service

Professional attitude

Fast-paced environment

MS Office (Word, Excel)

Educación

High school diploma

Herramientas

Microsoft Office

Descripción del empleo

Fieldprint is seeking a call center representative to handle incoming inquiries related to electronic fingerprinting and identity management services. This on-site role in Warminster, PA pays $17.70/hour and follows a Mon-Fri 2pm-10pm shift, with training 9:30am-5:30pm.

Responsibilities include handling calls, locating fingerprint sites, coordinating with vendors, sending welcome packets, processing fingerprints, and maintaining the call line.