On-Site Branch Customer Service & Sales Pro

Aaa-the-Auto-Club-Grou; North Carolina; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness options

Dental and vision benefits

401(k) with company match

Paid time off (PTO) and holidays

AAA membership with discounts

Job summary

The Auto Club Group (ACG) is seeking a Branch Customer Service Representative to be the welcoming face for AAA members in Charlotte, NC. This on-site role focuses on helping members with trusted products and services while driving satisfaction, sales, and career growth.

Responsibilities include greeting and assisting members, promoting memberships, handling payments, and providing administrative support. The position requires on-site presence in the branch with a Monday–Friday schedule and

Qualifications

• Customer-focused environment experience.
• Ability to take ownership and use good judgment.
• Comfort with Microsoft Office and learning workplace tech.
• Able to multitask and meet office/customer service goals.

Responsibilities

• Greet, service, and support members; promote and sell membership and travel products.
• Generate leads and promotions for insurance and travel products.
• Respond to member inquiries and resolve complaints; escalate when needed.
• Process payments and balance cash drawer; handle remittance transfers.

Skills

Customer service

Problem solving

Digital confidence

Organization & prioritization

Flexibility

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The Auto Club Group (ACG) is seeking a Branch Customer Service Representative to be the welcoming face for AAA members in Charlotte, NC. This on-site role focuses on helping members with trusted products and services while driving satisfaction, sales, and career growth.

Responsibilities include greeting and assisting members, promoting memberships, handling payments, and providing administrative support. The position requires on-site presence in the branch with a Monday–Friday schedule and