On-Site Bilingual Medical Transport Support Specialist

Southeastrans, Inc.; Villa Rica (GA); Hybrid; USD 20,664 - 30,307; Full time

Job summary

Southeastrans, Inc. in Madison, WI is seeking a customer service specialist to ensure accurate, courteous support for non-emergency medical transportation requests.

You will screen, schedule, coordinate with facilities, and maintain records, while working in a fast-paced team environment.

Qualifications

• Basic computer and typing skills required.
• Type at least 30 wpm.
• Ability to work in a busy environment.
• Ability to work independently or with a team.

Responsibilities

• Assist callers in a courteous, professional manner at all times.
• Screen and determine eligibility for transportation services.
• Obtain information to schedule appropriate transportation modes.
• Maintain knowledge of local transportation policies and procedures.
• Accurately use trip scheduling and dispatch software.
• Maintain confidentiality of clients, company, and employees.
• Coordinate with facilities/providers for efficient transport services.
• Inform Supervisor of scheduling and service delivery issues.
• Complete required records and reports.
• Utilize telecommunications systems effectively.

Skills

Basic computer skills

Typing 30 wpm

Busy environment

Teamwork / independent work

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Admin Support Worker Villa Rica, GA, US

30+ days ago Requisition ID: 2500

LOCATION - ON-SITE IN MADISON, WI

POSITION CONTINGENT UPON AWARD OF CONTRACT

SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services

ESSENTIAL FUNCTIONS:

• Assists callers efficiently and in a polite, courteous and professional manner at all times.
• Conducts appropriate screening and eligibility functions.
• Obtains correct information to schedule appropriate modes of transportation.
• Maintains current knowledge of local operating transportation policies.
• Accurately and effectively uses trip scheduling and dispatch software.
• Maintains client, company and employee confidentiality.
• Communicates with facilities and/or providers as necessary to assure efficient transportation services.
• Coordination of urgent care and/or discharges with Trip Validation Specialist
• Keeps Supervisor informed concerning scheduling and/or service delivery problems
• Completes all required records and reports
• Effective use of telecommunications systems

REQUIRED SKILLS AND ABILITIES

• Basic computer and typing skills
• Type 30 wpm
• Able to work in a busy environment
• Able to work independently or with a team