Strategic Dispatch & Scheduling Specialist

Southeastrans, Inc.; Villa Rica (GA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Southeastrans, Inc. seeks a Dispatcher to handle on-site phone support, process ride requests, and coordinate discharges and ETAs. You will enter orders, route trips, and provide timely information to providers and customers.

The role emphasizes accuracy, teamwork, and the ability to adapt to a fast-paced environment while maintaining professional communication.

Qualifications

• Ability to read and comprehend simple instructions, memos.
• Able to analyze schedules and assign resources cost-effectively.
• Strong organizational skills and attention to detail.
• Proficient with customer service software and computer systems.
• Willingness to work a flexible schedule.

Responsibilities

• Answer phones for discharge orders, ride requests, and inquiries.
• Enter orders in computer system and provide ETA information.
• Transfer calls to regional team members as needed.
• Identify, research, and resolve issues using the computer system.
• Document calls and follow up on unresolved inquiries.
• Assist with daily trip route planning and optimization.

Skills

Reading comprehension

Scheduling analysis

Organization

Collaboration

Computer literacy

Flexible schedule

Tools

Customer service software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher - WI

Southeastrans General Full Time Admin Support Worker Villa Rica, GA, US

30+ days ago Requisition ID: 2510

LOCATION:ON-SITE IN MADISON, WI

POSITION CONTINGENT UPON AWARD OF CONTRACT

SUMMARY: Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction.

ESSENTIAL FUNCTIONS:

• Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals.
• Places orders in computer system.
• Provides information for provider, along with projected service times.
• Transfers calls to appropriate regional team members.
• Identifies, researches, and resolves issues using the computer system.
• Follows-up on customer inquires not immediately resolved.
• Completes call logs and reports.
• Organizes, plans, and optimizes daily trip route assignments in a cost effective and efficient manner.
• Provides support to other company departments and offices regarding trip assignment.
• Ensures short and long range planning is performed to identify trips that require eligibility verification.
• Answers telephones, handles calls, routes to appropriate individual or takes messages. Ensures customers, vendors and employees are handled in a professional and courteous manner.
• Follows company policies and procedures
• Performs other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to analyze schedules and assign resources appropriately, efficiently and cost effectively.
• Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks.
• Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.
• Computer literate with the ability to learn customer service software applications.
• Work requires willingness to work a flexible schedule.