Shift Lead: Operations, Training & Quality

Southeastrans, Inc.; Villa Rica (GA); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Southeastrans, Inc. is seeking a Full Time Admin Support Worker for an on-site role in Villa Rica, GA. The position supports shift operations and requires basic clerical skills and effective communication to assist the supervisor and team during each shift.

The role emphasizes maintaining procedures, coordinating tasks, and ensuring a safe, orderly work environment while handling routine member-related calls as needed.

Qualifications

• Basic reading, writing, and arithmetic skills are required.
• Duties require professional verbal and written communication and the ability to type 30 wpm.
• Willingness to work a flexible schedule.

Responsibilities

• Monitor the operation in accordance with policies and procedures.
• Train and coach members.
• Responsible for shift schedule to include workstation assignments/rotations.
• Coordinate production startups, shutdowns, and changeovers.
• Schedule and conduct shift meetings.
• Responsible to meet shift goals.
• Responsible for quality control. Make adjustments as necessary during the shift to maintain compliance with specifications.
• Operate within SOPs.
• Handle escalated calls with members and provide resolution.
• Communicate with Supervisor.
• Ensure a clean and safe work area.
• Complete shift paperwork.
• Assist in the assigned department as necessary.
• Other duties as assigned.

Skills

Basic reading writing arithmetic

Typing 30 wpm

Customer service software

Flexible schedule

Tools

Computer literate

Job description

Southeastrans, Inc. is seeking a Full Time Admin Support Worker for an on-site role in Villa Rica, GA. The position supports shift operations and requires basic clerical skills and effective communication to assist the supervisor and team during each shift.

The role emphasizes maintaining procedures, coordinating tasks, and ensuring a safe, orderly work environment while handling routine member-related calls as needed.