Customer Service Team Lead – Shift Ops & Coaching

Southeastrans, Inc.; Villa Rica (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Southeastrans, Inc. is seeking a Full Time Admin Support Worker for an on-site role in Villa Rica, GA. The position supports call center supervision and aims to maintain smooth operations across shifts in a fast-paced environment.

You will monitor processes, train teammates, manage shift schedules, and ensure quality and safety. A flexible schedule including days, nights, holidays, and weekends is required.

Qualifications

• Strong reading, writing, and arithmetic skills.
• Computer literate with the ability to learn customer service software applications.
• Duties require professional verbal and written communication skills.
• Ability to type 30 wpm.
• Willingness to work a flexible schedule including days, nights, holidays and weekends.

Responsibilities

• Assist the Supervisor in call center operation and ensure smooth call center operations during shift.
• Monitor operation in accordance with policies and procedures.
• Train and coach team members with the supervisor.
• Manage shift schedule, workstation assignments and rotations with supervisor.
• Coordinate production starts, shutdowns, and changeovers with supervisor.
• Meet shift goals and ensure quality control.
• Operate within SOPs and communicate with Supervisor.
• Maintain a clean and safe work environment.
• Complete shift paperwork and assist in assigned department.

Skills

Reading

Writing

Arithmetic

Computer literacy

Verbal and written communication

Typing 30 wpm

Flexible scheduling

Job description

Southeastrans, Inc. is seeking a Full Time Admin Support Worker for an on-site role in Villa Rica, GA. The position supports call center supervision and aims to maintain smooth operations across shifts in a fast-paced environment.

You will monitor processes, train teammates, manage shift schedules, and ensure quality and safety. A flexible schedule including days, nights, holidays, and weekends is required.