Special Services Representative- WI

Southeastrans, Inc.; Villa Rica (GA); On-site; USD 24,796 - 30,307; Full time

Job summary

Southeastrans, Inc. is seeking a Special Services Representative to ensure courteous and professional member service for those requiring recurring transportation. The on-site role in Madison, WI involves coordinating schedules, maintaining accurate data, and adhering to HIPAA guidelines to protect member confidentiality.

The position supports scheduling, communications with clinical staff, and data integrity, ensuring smooth operation of transportation for dialysis and nursing home patients.

Qualifications

• Basic computer and typing skills required.
• Able to work in a busy environment.
• Able to work independently or with a team.

Responsibilities

• Assist members politely and professionally at all times.
• Address transportation concerns for members.
• Maintain accurately entered data.
• Adhere to HIPAA guidelines for confidentiality.
• Maintain good attendance and punctuality.
• Schedule standing orders and demand trips using NET InSight system.
• Schedule subscription trips to providers per the Provider Assignment roster.
• Maintain professionalism with medical facilities.
• Provide necessary paperwork to clinicians, providers, and members.
• Verify insurance for dialysis and nursing home patients.
• Check messages from call center for daily appointments.
• Assist dispatchers with send-backs.
• Check member files for accuracy in the system.
• Process monthly recertification and attendance verification reports.

Skills

Basic computer skills

Typing skills

Teamwork

Independent work

Attention to detail

Tools

NET InSight

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Special Services Representative- WI

Full Time Admin Support Worker Villa Rica, GA, US

2 days ago Requisition ID: 2512

LOCATION:ON-SITE IN MADISON, WI

POSITION CONTINGENT UPON AWARD OF CONTRACT

SUMMARY: This position is responsible for ensuring that members who require re-occurring transportation receive courteous and professional customer service.

ESSENTIAL FUNCTIONS

• Assist members efficiently and in a timely manner by projecting a polite, courteous and professional attitude at all times.
• Assist members with all transportation concerns.
• Maintain accurately entered data.
• Adhere to HIPAA guidelines regarding member confidentiality.
• Maintain an acceptable attendance and tardiness record.
• Schedule standing orders and demand trips using NET InSight® transportation management system.
• Schedule subscription trips to providers according to the Provider Assignment roster
• Maintain professionalism when dealing with medical facilities.
• Provide clinical staff, member providers, and members with the necessary paperwork to maintain clear communication.
• Insurance verification for both dialysis and nursing home patients.
• Retrieve messages from the call center for daily appointments.
• Assist dispatchers in writing up send-backs.
• Check member files for accuracy in the system.
• Process monthly recertification and attendance verification reports.

QUALIFICATIONS REQUIRED

• Basic computer and typing skills.
• Able to work in a busy environment.
• Able to work independently or with a team.