Banking Customer Service Specialist for Growth & Benefits

City National Bank Of Wv; Front Royal (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Representative to join our Front Royal team on-site. You will be the first point of contact, delivering exceptional service while processing transactions and guiding customers through banking options.

Ideal candidates excel in fast-paced environments, have solid communication skills, and can navigate banking software to support online and mobile banking inquiries.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in banking is a plus.
• Excellent communication skills, both verbal and written.
• Proficient computer skills and familiarity with banking software and systems.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Adaptability

Fast-paced environment

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank is seeking a Customer Service Representative to join our Front Royal team on-site. You will be the first point of contact, delivering exceptional service while processing transactions and guiding customers through banking options.

Ideal candidates excel in fast-paced environments, have solid communication skills, and can navigate banking software to support online and mobile banking inquiries.