On-Site Banking Customer Service Pro — Growth Path

City National Bank Of Wv; Huntington (WV); In loco; USD 21.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement plans

Paid vacation

Descrizione del lavoro

City National Bank is seeking a Customer Service Representative to join our Huntington team on a full-time, on-site basis. You will be the first point of contact for customers, handling inquiries, processing deposits and transfers, and guiding clients through online and mobile banking options.

We value communication, accuracy, and a client-focused approach. This role emphasizes service quality, teamwork, and compliance within a dynamic retail banking environment.

Competenze

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in banking or financial institutions is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.

Mansioni

• Provide exceptional customer service by promptly addressing inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank professionally.
• Identify customer needs and recommend suitable banking products and services.
• Process deposits, withdrawals, and transfers accurately and efficiently.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records in compliance with banking regulations.
• Collaborate with internal teams to resolve complex customer issues.

Conoscenze

Customer service

Communication

Problem solving

Attention to detail

Formazione

High School Diploma or equivalent

Strumenti

Banking software

CRM systems

Descrizione del lavoro

City National Bank is seeking a Customer Service Representative to join our Huntington team on a full-time, on-site basis. You will be the first point of contact for customers, handling inquiries, processing deposits and transfers, and guiding clients through online and mobile banking options.

We value communication, accuracy, and a client-focused approach. This role emphasizes service quality, teamwork, and compliance within a dynamic retail banking environment.