Onsite Banking Customer Service Associate - Growth

City National Bank; Huntington (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking passionate individuals to join our team as Customer Service Representatives. On-site position focused on delivering exceptional service to customers, handling inquiries, deposits, withdrawals, and transfers.

Join City National Bank to grow your career through comprehensive training, competitive compensation, and benefits, with a supportive culture that values teamwork and excellence.

Qualifications

• In this role, strong customer service experience is essential.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Excellent communication

Problem solving

Attention to detail

Proficient computer skills

Banking software

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank is seeking passionate individuals to join our team as Customer Service Representatives. On-site position focused on delivering exceptional service to customers, handling inquiries, deposits, withdrawals, and transfers.

Join City National Bank to grow your career through comprehensive training, competitive compensation, and benefits, with a supportive culture that values teamwork and excellence.