On-Site Banking Customer Champion

City National Bank; St. Albans (VT); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is hiring a Customer Service Representative to join the Saint Albans team on-site. The role focuses on delivering outstanding service, handling deposits and other transactions, and guiding customers to online and mobile banking options.

The successful candidate will build rapport with customers, identify needs, and recommend suitable banking products while maintaining accuracy and compliance with regulations.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Excellent communication

Problem-solving

Computer skills

Customer service

Adaptability

Professional demeanor

Banking software

Attention to detail

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank is hiring a Customer Service Representative to join the Saint Albans team on-site. The role focuses on delivering outstanding service, handling deposits and other transactions, and guiding customers to online and mobile banking options.

The successful candidate will build rapport with customers, identify needs, and recommend suitable banking products while maintaining accuracy and compliance with regulations.