On-site Banking Customer Experience Specialist

City National Bank; St. Albans (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

City National Bank in St. Albans, WV is seeking a Customer Service Representative to join on-site. You will be the first point of contact for customers, assist with banking products, and guide clients through transactions and self-service options.

Ideal candidates will have a high school diploma (college degree preferred), excellent communication skills, and a proven ability to work in a fast-paced banking environment while maintaining accuracy and professionalism.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Communication skills

Problem solving

Attention to detail

Rapport with customers

Professional demeanor

Education

High school diploma

College degree preferred

Tools

Banking software

Job description

City National Bank in St. Albans, WV is seeking a Customer Service Representative to join on-site. You will be the first point of contact for customers, assist with banking products, and guide clients through transactions and self-service options.

Ideal candidates will have a high school diploma (college degree preferred), excellent communication skills, and a proven ability to work in a fast-paced banking environment while maintaining accuracy and professionalism.