Banking Customer Care Specialist – Part-Time, On-Site

City National Bank of West Virginia; St. Albans (WV); In loco; USD 19.000 - 28.000; Part-time

Descrizione del lavoro

City National Bank of West Virginia is seeking a Customer Service Representative to provide top-tier service at the Saint Albans branch. The role involves handling deposits, withdrawals, transfers, and guiding customers through online and mobile banking while identifying needs and promoting suitable banking products.

A fast-paced environment requires clear communication and strong problem-solving skills. Candidates should have a high school diploma or equivalent, banking experience is a plus,

Competenze

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in banking is a plus.
• Excellent communication skills, both verbal and written.
• Proficient with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Mansioni

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Conoscenze

Communication skills

Problem-solving

Computer proficiency

Customer service

Formazione

High school diploma or equivalent

College degree preferred

Strumenti

Banking software

Descrizione del lavoro

City National Bank of West Virginia is seeking a Customer Service Representative to provide top-tier service at the Saint Albans branch. The role involves handling deposits, withdrawals, transfers, and guiding customers through online and mobile banking while identifying needs and promoting suitable banking products.

A fast-paced environment requires clear communication and strong problem-solving skills. Candidates should have a high school diploma or equivalent, banking experience is a plus,