On-Site B2B Sales & Customer Service Coordinator

DAF Products; Wyckoff (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

DAF Products, Inc. seeks a Customer Service/Sales Coordinator (B2B) in Wyckoff, NJ. The role is full-time and on-site, handling inquiries, providing product information, processing orders, and coordinating shipments with the sales team to ensure accurate quotes and timely fulfillment.

You will maintain customer records, assist with account management, and work with production and logistics to meet customer requirements, while contributing to retention initiatives and process improvements.

Qualifications

• Customer service and support skills to manage inquiries and maintain B2B relationships.
• Experience in order processing, sales coordination, or inside sales in a manufacturing or industrial setting.
• Strong communication, both verbal and written, with internal teams and external partners.
• Proficiency with office software and ERP/CRM systems; ability to learn new tools quickly.

Responsibilities

• Handle inbound inquiries and provide product information to B2B customers.
• Process orders, generate quotes, and coordinate shipments in a timely manner.
• Maintain customer records and assist with account management activities.
• Respond to phone and email requests; resolve issues; data entry and invoicing.
• Collaborate with production and logistics to meet customer requirements and support continuous improvement.

Skills

Customer service

B2B coordination

Communication

Data entry

Time management

Education

High school diploma

Associate or bachelor's degree (business/communications)

Tools

Sage50 ERP

Excel

Outlook

Word

Job description

DAF Products, Inc. seeks a Customer Service/Sales Coordinator (B2B) in Wyckoff, NJ. The role is full-time and on-site, handling inquiries, providing product information, processing orders, and coordinating shipments with the sales team to ensure accurate quotes and timely fulfillment.

You will maintain customer records, assist with account management, and work with production and logistics to meet customer requirements, while contributing to retention initiatives and process improvements.