Global Client Services Coordinator

BDA; Indianapolis (IN); Hybrid; USD 50,000 - 52,000; Full time

Benefits offered by this job

Robust PTO

Volunteer day

Holidays and summer Fridays

Medical, dental, vision, life, and AD&

401k

Tuition reimbursement

Mental health programs

Professional development opportunities

Job summary

BDA is seeking a Client Services Coordinator to support global Account Managers in sourcing, pricing, and presenting branded merchandise across multiple markets. This role manages orders, coordinates with vendors, and tracks delivery while ensuring client objectives and brand strategy are met.

Ideal candidates will have 2+ years in sales coordination or purchasing, strong communication across time zones, and proficiency with Microsoft Excel, Salesforce, and other industry tools.

Qualifications

• 2+ years of experience in sales coordination, account management, or purchasing, preferably in BPO, e-commerce, retail, or merchandising industries.
• Experience in customer service, vendor negotiation, or procurement is a plus.
• Ability to communicate effectively with clients, vendors, and internal teams across different time zones and regions.
• Strong analytical and organizational skills with high attention to detail.
• Proficiency with industry tools including Microsoft Suite, Salesforce, Oracle EBS, Smartsheet, Canva.
• Proficient in creating reports and presentations.
• Project management skills – handle multiple orders, deadlines, and priorities efficiently.
• Knowledge of branded merchandise, promotional products, or supply chain management is an advantage.
• Bachelor’s degree in business, Marketing, or related field preferred but not required.

Responsibilities

• Collaborate with global Account Managers to source, price, and present merchandise options to clients across different regions.
• Research and recommend customized branded merchandise solutions aligned with brand strategy and client objectives.
• Prepare and manage sales proposals, quotations, and cost analysis reports.
• Process and track global orders from initial request to final delivery, ensuring all details are accurate.
• Liaise with regional and international vendors to negotiate pricing, timelines, and product quality.
• Monitor and follow up on shipments, proactively addressing potential delays and logistical challenges.
• Maintain order status reports, sales records, and inventory tracking for multiple markets.
• Use Excel (Pivot Tables, VLOOKUP, etc.) to analyze order trends, profitability, and operational efficiency.
• Provide regular updates to Account Managers and leadership on order progress, challenges, and client feedback.
• Work with cross-functional teams to ensure seamless execution.
• Identify potential risks and troubleshoot order fulfillment, vendor management, and client satisfaction issues.
• Adapt to changing priorities and market demands while maintaining high service standards across multiple global accounts.

Skills

Sales coordination

Account management

Purchasing

Vendor negotiation

Client communication

Time zone coordination

Analytical skills

Organization

Microsoft Excel

Salesforce

Oracle EBS

Smartsheet

Canva

Reports & presentations

Project management

Brand knowledge

Education

Bachelor’s degree in business/Marketing or related field

Tools

Microsoft Suite (Excel, PowerPoint, Outlook, Teams)

Salesforce

Oracle EBS

Smartsheet

Canva

Job description

BDA is seeking a Client Services Coordinator to support global Account Managers in sourcing, pricing, and presenting branded merchandise across multiple markets. This role manages orders, coordinates with vendors, and tracks delivery while ensuring client objectives and brand strategy are met.

Ideal candidates will have 2+ years in sales coordination or purchasing, strong communication across time zones, and proficiency with Microsoft Excel, Salesforce, and other industry tools.