On-Site Autonomous Vehicle Customer Engagement Specialist

Teleperformance Usa; Phoenix (AZ); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(K) and life insurance

Leave programs

Descripción de la vacante

Teleperformance Usa in Scottsdale, Arizona, is seeking a Customer Engagement Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence in a fast-paced environment. You will resolve inquiries using a suite of web-based tools to ensure a seamless, positive customer experience, with strong empathy, problem-solving, and communication.

This role offers growth opportunities within a global services company, with on-site work and a

Formación

• 2+ years in customer service or other customer-facing roles.
• Experience working in a cross-functional team.
• Excellent communication skills in speech and writing.
• Strong computer skills and problem-solving ability.
• Ability to adapt and drive progress in changing environments.
• Proactive mindset and resourcefulness.
• Positive attitude with a growth mindset.

Responsabilidades

• Serve as real-time, human point of contact for Riders.
• Provide ride information, troubleshoot issues, and guide next steps in case of service disruption or emergency.
• Support development of new operational processes and tools for scale.

Conocimientos

Customer service experience

Cross-functional teamwork

Excellent communication

Problem-solving

Adaptability

Proactive mindset

Growth mindset

Positive attitude

Descripción del empleo

Teleperformance Usa in Scottsdale, Arizona, is seeking a Customer Engagement Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence in a fast-paced environment. You will resolve inquiries using a suite of web-based tools to ensure a seamless, positive customer experience, with strong empathy, problem-solving, and communication.

This role offers growth opportunities within a global services company, with on-site work and a