Real-Time Rider Engagement Specialist

Teleperformance; Scottsdale (AZ); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401(K) plan

Life insurance

Supplemental medical coverage

Critical care insurance

Pet insurance

FSA plans

Retailer discounts

Descrizione del lavoro

Teleperformance in Scottsdale, AZ is seeking a Customer Engagement Specialist to serve as the real-time point of contact for clients. You will handle inbound and outbound communications, resolve inquiries with empathy, and ensure a high-quality customer experience in a fast-paced setting.

The role focuses on service delivery with opportunities to contribute to process improvements and tool development while collaborating with cross-functional teams to meet performance goals.

Competenze

• 2+ years of experience in customer service or related roles.
• Experience working in a cross-functional team.
• Excellent verbal and written communication skills.
• Proficient computer skills and problem-solving ability.
• Ability to adapt and stay productive in a fast-paced environment.
• Proactive mindset and resourcefulness.
• Positive attitude with a growth mindset.

Mansioni

• Provide real-time, human contact for riders and customers via inbound and outbound communications.
• Resolve inquiries and troubleshoot issues to deliver a seamless customer experience.
• Contribute to development of new operational processes and tools for scale.

Conoscenze

Customer service

Communication

Team collaboration

Problem solving

Adaptability

Multitasking

Empathy

Strumenti

CRM software

Descrizione del lavoro

Teleperformance in Scottsdale, AZ is seeking a Customer Engagement Specialist to serve as the real-time point of contact for clients. You will handle inbound and outbound communications, resolve inquiries with empathy, and ensure a high-quality customer experience in a fast-paced setting.

The role focuses on service delivery with opportunities to contribute to process improvements and tool development while collaborating with cross-functional teams to meet performance goals.