Customer Experience Specialist

Teleperformance; Scottsdale (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Teleperformance in Scottsdale, AZ is seeking a Consumer Engagement Specialist to act as the real‑time human contact for Riders, providing ride information, troubleshooting issues, and guiding next steps during disruptions or emergencies.

The role requires empathy, patience, and relationship-building, with opportunities to help develop new operational processes and tools for scaling support in a fast-paced environment.

Qualifications

• 2+ years of experience in customer service, retail, or another customer-facing role.
• Experience working in a cross-functional team.
• Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listening to and interpreting customer needs.
• Excellent computer skills and problem-solving ability.
• Proven ability to adapt and drive progress against goals in ambiguous, changing environments.
• Proactive mindset and resourcefulness.
• Positive attitude with a growth mindset.

Responsibilities

• As a Customer Engagement Specialist, you will serve as the real-time, human point of contact for Riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency.
• Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset.
• Additionally, you will have the unique opportunity to support development of new operational processes and tools for scale.

Skills

Customer service

Cross-functional collaboration

Communication skills

Computer skills

Problem-solving

Adaptability

Proactive mindset

Growth mindset

Positive attitude

Job description

Teleperformance in Scottsdale, AZ is seeking a Consumer Engagement Specialist to act as the real‑time human contact for Riders, providing ride information, troubleshooting issues, and guiding next steps during disruptions or emergencies.

The role requires empathy, patience, and relationship-building, with opportunities to help develop new operational processes and tools for scaling support in a fast-paced environment.