Remote & On-Site Customer Service Specialist

Teleperformance; United States; Ibrido; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Teleperformance is a leading provider of customer experience management, offering omnichannel support to top global companies. We provide on-site and work-at-home programs to ensure flexibility and broad reach.

Our environment values employees, supports development, and fosters a culture of inclusion. This role centers on general customer service, handling post-sale inquiries and coordinating between customers and internal teams across multiple service areas.

Competenze

• Positions on this level require basic knowledge of job procedures and tools gained through work experience.
• May require vocational or basic technical education.

Mansioni

• Call center-based customer support in response to a high volume of low complexity inquiries.
• Customer issues analysis and resolution (typically in an office environment) for lower complexity inquiries.
• Liaison between customers, production and distribution departments related to specific customer orders and walk-in service center support.

Conoscenze

Call center support

Customer service

Formazione

Vocational/basic technical education

Descrizione del lavoro

Teleperformance is a leading provider of customer experience management, offering omnichannel support to top global companies. We provide on-site and work-at-home programs to ensure flexibility and broad reach.

Our environment values employees, supports development, and fosters a culture of inclusion. This role centers on general customer service, handling post-sale inquiries and coordinating between customers and internal teams across multiple service areas.