Appliance Repair Field Technician - Newark Area

LG Electronics; New Jersey; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

No-cost medical/dental/vision benefits

401(k) with company match

Paid time off

Job summary

LG Electronics in Newark, NJ is seeking a Field Service Technician to service appliances and TVs in customers' homes. You will diagnose, repair, and maintain equipment, travel to residential addresses, and ensure safety procedures and documentation are followed.

The role requires at least 1 year in a technical field, experience with major appliances, use of diagnostic tools, a valid driver’s license, EPA certification eligibility, and the ability to lift up to 50 pounds.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical experience

Troubleshooting

Driver's license

EPA Certification

Tools

Diagnostic tools

Hand tools

Job description

LG Electronics in Newark, NJ is seeking a Field Service Technician to service appliances and TVs in customers' homes. You will diagnose, repair, and maintain equipment, travel to residential addresses, and ensure safety procedures and documentation are followed.

The role requires at least 1 year in a technical field, experience with major appliances, use of diagnostic tools, a valid driver’s license, EPA certification eligibility, and the ability to lift up to 50 pounds.