Field Service Technician – Home Appliances & Tech Repair

LG Electronics USA; Englewood Cliffs (NJ); On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Short-term incentives

Parental leave

Job summary

LG Electronics USA is seeking a Field Service Technician (DMST) to join our Customer Service team in the Newark, NJ metro area. The role covers on-site visits to customers' locations to diagnose and repair LG equipment, ensuring top performance and customer satisfaction.

You will travel to client sites, use provided PPE and diagnostic tools, document findings, and meet key metrics. Valid driver's license and EPA certification are required; physical capability to lift up to 50 lbs is expected.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver's license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Appliance repair

Tools & diagnostics

Driver's license

EPA Certification

Physical fitness

Tools

Diagnostic tools

Job description

LG Electronics USA is seeking a Field Service Technician (DMST) to join our Customer Service team in the Newark, NJ metro area. The role covers on-site visits to customers' locations to diagnose and repair LG equipment, ensuring top performance and customer satisfaction.

You will travel to client sites, use provided PPE and diagnostic tools, document findings, and meet key metrics. Valid driver's license and EPA certification are required; physical capability to lift up to 50 lbs is expected.