IT Service Desk Specialist - Airport Tech

Aerostar Airport Holdings, LLC; Carolina (PR); On-site; USD 52,000 - 76,000; Full time

Job summary

Aerostar Airport Holdings, LLC is seeking an IT support specialist to provide technical assistance across hardware, software, and network systems for employees and airline stations.

You will install and configure OS, applications, and peripherals, manage access permissions, and help with password resets. The role requires 2 years of related IT experience and bilingual abilities in English and Spanish.

Qualifications

• Associate’s degree in information systems or computer science.
• Two years of related IT experience.
• ITIL 4 Foundation, A+, Security+ or similar certifications preferred.
• Familiarity with Microsoft Office 365, Windows 10/11, and Active Directory.
• Spanish and English language skills required.

Responsibilities

• Identify and troubleshoot hardware and software faults across user devices and systems.
• Set up operating systems, applications, and peripheral devices for employees and airline stations.
• Support users with inquiries related to software, hardware, user profiles, and password issues.
• Ensure proper installation and configuration of systems for new employees and operational areas like gates and ticket counters.
• Assist in deploying new applications and ensuring compatibility with existing systems.
• Handle configuration and support for systems such as Java, Kronos, Oracle, and airline-specific platforms.
• Track and control software licensing to ensure compliance and availability.
• Troubleshoot network connectivity problems and assist with IP phone and PBX systems.
• Use remote access tools to assist users and manage service desk tickets across Tier 1–3 levels.
• Provides support in the roll-out of new applications.

Skills

TCP/IP

User support

Password resets

Remote access

Service desk

Bilingual

Networking

Education

Associate’s degree in information systems or computer science

Tools

Active Directory

Office 365

Kronos

Oracle

Java

Windows 10/11

Job description

Aerostar Airport Holdings, LLC is seeking an IT support specialist to provide technical assistance across hardware, software, and network systems for employees and airline stations.

You will install and configure OS, applications, and peripherals, manage access permissions, and help with password resets. The role requires 2 years of related IT experience and bilingual abilities in English and Spanish.