On-Site IT Field Technician — Networking & AV Support

Dallas Fort Worth International Airport (DFW); Town of Texas (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Dallas Fort Worth International Airport (DFW) is seeking a capable IT Field Technician to provide complex preventive maintenance, testing, and repair of stand-alone or networked PCs at client sites. You will coordinate installation, maintenance, and support to sustain a variety of computer systems and LAN hardware.

Under supervision, you will troubleshoot hardware and software, assist in configuring systems, and support end users.

Qualifications

• High school diploma or equivalent.
• Formal education in computer operations and repair.
• Four (4) years of experience in computer operations including one (1) year of computer maintenance.
• Any equivalent combination of education and/or experience may be substituted for the above.
• Possession of a valid class C driver's license.

Responsibilities

• Consults with Management to review the feasibility of systems requests from client departments.
• Performs inspections, installations, preventive maintenance, testing, and repair of IT equipment at various customer sites.
• Troubleshoots complex problems with hardware and software.
• Consults with Management to review troubleshooting techniques, procedures and SLA performance objectives.
• Prepares trouble tickets on issues such as equipment failure, repair, and prepares data sheets relative to each service call; analyzes equipment.
• Resolves systems problems, including coordination between end users and hardware components of a local area network; trains and assists end users in assigned applications.
• Assists in the evaluation of system configuration and software to ensure effective use of hardware resources.
• Assists with various presentations by setting up and troubleshooting various types of Audio/Visual equipment.
• Maintains and administers various support systems as assigned.
• Manages multiple projects simultaneously both as an individual as well as a team member.

Skills

Customer service

Communication skills

PC hardware knowledge

Network servers & cabling

On-call availability

Medical fitness

Education

High school diploma

Formal education in computer operations and repair

College degree in Computer Science / Data Communications / Electrical Engineering

Job description

Dallas Fort Worth International Airport (DFW) is seeking a capable IT Field Technician to provide complex preventive maintenance, testing, and repair of stand-alone or networked PCs at client sites. You will coordinate installation, maintenance, and support to sustain a variety of computer systems and LAN hardware.

Under supervision, you will troubleshoot hardware and software, assist in configuring systems, and support end users.