Furniture After-Sales Solutions Specialist

Natuzzi Americas, Inc.; High Point (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Life insurance

Disability insurance

Pet insurance

Job summary

A leading furniture manufacturer is seeking an After Sales Specialist to advocate for customers while ensuring cost-effective solutions. The role involves analyzing support needs, providing technical assistance, and managing claims resolution processes. Candidates should have a customer service mindset, good communication skills, and a minimum of 2 years in relevant customer service roles. This position offers a competitive salary and excellent benefits within a hybrid work model, with initial training in-office.

Qualifications

• Minimum of 2 years in customer service, preferably with experience in both B2B and B2C support.

Responsibilities

• Interface with parties involved in after-sales support and claims.
• Provide technical support to analyze the legitimacy of product quality service requests.
• Order spare parts and conduct status follow-ups.
• Monitor the claims resolution process.
• Interface with the Corporate Quality Department to report recurring defects.
• Ensure network repair costs comply with corporate policies.

Skills

Customer service mindset

Detail-oriented

Good communication skills

Problem-solving skills

Natural curiosity

Tools

SAP

Job description

A leading furniture manufacturer is seeking an After Sales Specialist to advocate for customers while ensuring cost-effective solutions. The role involves analyzing support needs, providing technical assistance, and managing claims resolution processes. Candidates should have a customer service mindset, good communication skills, and a minimum of 2 years in relevant customer service roles. This position offers a competitive salary and excellent benefits within a hybrid work model, with initial training in-office.