After-Sales Customer Service Representative

Sunon Furniture; Fort Worth (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary based on experience

Stable on-site role

Supportive team and clear workflows

Job summary

A manufacturing company located in Fort Worth is seeking an After-Sales Customer Service Representative. This full-time position involves handling inquiries regarding orders, delivery, and product issues, while coordinating with logistics teams. The ideal candidate will be fluent in English and possess strong communication skills. This role offers a stable workplace in a supportive environment, focusing on customer satisfaction and efficiency. Competitive salary based on experience is provided.

Qualifications

• Previous experience in customer service or after-sales support is preferred.
• Must be fluent in English (written and spoken).
• Good communication skills and a customer-focused attitude are essential.
• Detail-oriented, responsible, and able to handle multiple tasks.
• Comfortable working in a factory or warehouse office environment.
• Experience in manufacturing, furniture, or logistics is a plus.

Responsibilities

• Handle after-sales inquiries from U.S. customers, including orders, delivery, and product issues.
• Manage cases such as damaged, missing, or incorrect products.
• Coordinate with warehouse, logistics, and internal teams to resolve issues efficiently.
• Update and track after-sales cases in internal systems and follow up until closure.
• Communicate clearly and professionally with customers via email and phone when needed.

Skills

Customer service experience

Fluent in English

Good communication skills

Detail-oriented

Ability to handle multiple tasks

Comfortable in factory/warehouse environment

Experience in manufacturing or logistics

Job description

Job Title: After‑Sales Customer Service Representative
Location: FORT WORTH (Factory / Warehouse)

Responsibilities

• Handle after‑sales inquiries from U.S. customers, including orders, delivery, and product issues.
• Manage cases such as damaged, missing, or incorrect products, as well as returns and replacements.
• Coordinate with warehouse, logistics, and internal teams to resolve issues efficiently.
• Update and track after‑sales cases in internal systems and follow up until closure.
• Communicate clearly and professionally with customers via email and phone when needed.

Qualifications

• Previous experience in customer service or after‑sales support is preferred.
• Fluent in English (written and spoken).
• Good communication skills and a customer‑focused attitude.
• Detail‑oriented, responsible, and able to handle multiple tasks.
• Comfortable working in a factory or warehouse office environment.
• Experience in manufacturing, furniture, or logistics is a plus.

What We Offer

• Competitive salary based on experience.
• Stable on‑site role in a growing operation.
• Supportive team and clear workflows.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Customer Service

Industries

Office Furniture and Fixtures Manufacturing