Customer Success Specialist — Onboarding & Support

FF Inc; Fort Worth (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Performance bonuses

Hands-on training

Opportunities for growth

Job summary

A fast-growing customer service provider is seeking a friendly and proactive Customer Success Representative in Fort Worth, TX. This entry-level role involves acting as the main contact for customers, assisting with onboarding, and ensuring customer satisfaction. Ideal candidates will have strong communication skills, problem-solving abilities, and a customer-first approach. A detail-oriented mindset and familiarity with CRM tools are advantageous. Join a supportive team and enjoy opportunities for career growth and competitive pay.

Qualifications

• Experience in customer service, sales support, or account management is helpful but not required.
• Ability to manage multiple requests effectively.
• Comfortable supporting customers of all backgrounds.

Responsibilities

• Serve as the main point of contact for customer questions and ongoing support.
• Assist customers with onboarding and service activation.
• Follow up with customers to ensure satisfaction.

Skills

Strong communication and interpersonal skills

Problem-solving ability

Customer retention

Client relations

Basic computer literacy

Attention to detail

Organizational skills

Tools

CRM tools

Hubspot

Salesforce

Job description

A fast-growing customer service provider is seeking a friendly and proactive Customer Success Representative in Fort Worth, TX. This entry-level role involves acting as the main contact for customers, assisting with onboarding, and ensuring customer satisfaction. Ideal candidates will have strong communication skills, problem-solving abilities, and a customer-first approach. A detail-oriented mindset and familiarity with CRM tools are advantageous. Join a supportive team and enjoy opportunities for career growth and competitive pay.