After-Sales Customer Service Representative

Sunon Furniture; Fort Worth (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary based on experience

Stable on-site role

Job summary

A furniture manufacturing company in Fort Worth is seeking an After-Sales Customer Service Representative to handle customer inquiries and manage after-sales cases. The role involves coordinating with various teams to resolve product issues and requires good communication skills and previous customer service experience. This position offers a competitive salary and a stable on-site role in a growing operation.

Qualifications

• Previous experience in customer service or after-sales support is preferred.
• Fluent in English (written and spoken).
• Good communication skills and a customer-focused attitude.
• Detail-oriented, responsible, and able to handle multiple tasks.
• Comfortable working in a factory or warehouse office environment.
• Experience in manufacturing, furniture, or logistics is a plus.

Responsibilities

• Handle after-sales inquiries from U.S. customers.
• Manage cases such as damaged, missing, or incorrect products.
• Coordinate with warehouse and logistics to resolve issues.
• Update and track after-sales cases in internal systems and follow up until closure.
• Communicate clearly and professionally with customers via email and phone when needed.

Skills

Customer service experience

Fluent in English

Good communication skills

Detail-oriented

Problem solving

Job description

Job Title:After-Sales Customer Service Representative

Location:FORT WORTH (Factory / Warehouse)

Responsibilities

• Handle after-sales inquiries from U.S. customers, including orders, delivery, and product issues.
• Manage cases such as damaged, missing, or incorrect products, as well as returns and replacements.
• Coordinate with warehouse, logistics, and internal teams to resolve issues efficiently.
• Update and track after-sales cases in internal systems and follow up until closure.
• Communicate clearly and professionally with customers via email and phone when needed.

Qualifications

• Previous experience in customer service or after-sales support is preferred.
• Fluent in English (written and spoken).
• Good communication skills and a customer-focused attitude.
• Detail-oriented, responsible, and able to handle multiple tasks.
• Comfortable working in a factory or warehouse office environment.
• Experience in manufacturing, furniture, or logistics is a plus.

What We Offer

• Competitive salary based on experience.
• Stable on-site role in a growing operation.