Customer Experience & Order Specialist

Massoud Furniture; Dallas (TX); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

401(k) with company matching

Health, dental, and vision insurance

Paid time off

Supportive and collaborative team culture

Job summary

A family-owned furniture company is looking for a mid-senior level Customer Service Representative in Dallas. The ideal candidate will handle customer inquiries, process orders, and provide troubleshooting support to enhance the overall customer experience. With a minimum of 3 years in a customer service role, strong Excel capabilities are essential. The company offers a collaborative culture and benefits including a 401(k) plan, insurance, and paid time off.

Qualifications

• Minimum 3 years of customer service experience required.
• Intermediate to advanced skills in Microsoft Excel.
• Proficient in Microsoft Office applications.

Responsibilities

• Manage customer inquiries and process detailed orders.
• Serve as the primary contact for customers and responders.
• Troubleshoot system access and ensure a seamless customer experience.

Skills

Customer communication

Microsoft Excel

Microsoft Office proficiency

Attention to detail

Multitasking

Education

Bachelor's degree preferred

Job description

A family-owned furniture company is looking for a mid-senior level Customer Service Representative in Dallas. The ideal candidate will handle customer inquiries, process orders, and provide troubleshooting support to enhance the overall customer experience. With a minimum of 3 years in a customer service role, strong Excel capabilities are essential. The company offers a collaborative culture and benefits including a 401(k) plan, insurance, and paid time off.