On-Site Admin & Customer Support (PT, Saturdays)

Mr. Handyman; San Antonio (TX); On-site; USD 21,000 - 22,000; Part time

Job summary

Mr. Handyman of NW San Antonio and Helotes is seeking a Customer Service & Administrative Assistant to join our on-site team. This part-time role (30 hours/week) blends front-line customer service with back-office administration and requires availability during the week and some Saturdays.

The ideal candidate will manage schedules, assist management, dispatch technicians, and handle customer communications with a friendly, professional demeanor in a fast-paced local office environment.

Qualifications

• Administrative or clerical/office support experience preferred.
• Must be able to commute to the local office daily, including Saturdays.
• Highly organized with the ability to manage schedules and priorities.
• Professional, warm communication via phone and written text.
• Proficient with Microsoft Office/Excel and scheduling/CRM platforms.
• Willing to undergo a standard background check.

Responsibilities

• Assist management with daily office operations and document organization.
• Coordinate complex service requests and scheduling to optimize technician routing.
• Answer inbound calls, respond to inquiries, and guide customers through the booking process.
• Maintain accurate customer/job records in the software system for management review.
• Explain processes and set clear expectations for customers about appointments.

Skills

Administrative aptitude

On-site & weekend availability

Highly organized & detail-oriented

Professional communication

Tech-savvy

Tools

Microsoft Office

Excel

Scheduling/CRM platforms

Job description

Mr. Handyman of NW San Antonio and Helotes is seeking a Customer Service & Administrative Assistant to join our on-site team. This part-time role (30 hours/week) blends front-line customer service with back-office administration and requires availability during the week and some Saturdays.

The ideal candidate will manage schedules, assist management, dispatch technicians, and handle customer communications with a friendly, professional demeanor in a fast-paced local office environment.