Home Improvement Dispatch Coordinator - Flexible Hours

Mr. Handyman; South Bend (IN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

401k plan

Holiday and vacation pay

Job summary

Mr. Handyman is seeking an experienced Office Professional in the South Bend area to handle inbound and outbound customer communications, book jobs, and coordinate scheduling for Service Technicians.

The role emphasizes friendly, organized, detail-oriented work in a fast-paced environment. You will support clients, manage expectations, and deliver a high-quality customer experience using our team’s systems.

Qualifications

• Minimum 5+ years in the construction industry.
• Strong problem-solving and multitasking abilities.
• Excellent professional communication and phone etiquette.

Responsibilities

• Lead management and Scheduling – inbound/outbound communications and scheduling for Service Professionals.
• Making Recommendations and Managing Expectations with Customers – guide project steps and manage expectations.
• Create Life-Long Customers – deliver a great experience following the Mr. Handyman process.

Skills

Customer service

Phone etiquette

Problem solving

Multitasking

Professional communication

Tools

Microsoft Office

Job description

Mr. Handyman is seeking an experienced Office Professional in the South Bend area to handle inbound and outbound customer communications, book jobs, and coordinate scheduling for Service Technicians.

The role emphasizes friendly, organized, detail-oriented work in a fast-paced environment. You will support clients, manage expectations, and deliver a high-quality customer experience using our team’s systems.