On-Site Account Servicing Associate | Customer Ops

MSCCN; Plano (TX); On-site; USD 39,000 - 59,000; Full time

Job summary

Hyundai Capital America is seeking an Account Servicing Associate to support functions within Account Servicing by processing requests across channels. You will ensure timely processing, adherence to policy, and compliance with KPIs.

Join a fast-paced, collaborative team supporting vehicle finance operations and customer experiences. On-site role based in Plano, TX, with opportunities to grow in a values-driven environment.

Qualifications

• 1 year of customer service in a fast-paced operations environment.
• Auto finance experience is a plus.
• High School diploma or GED.
• Excellent verbal, written, and interpersonal communication.
• Self-motivated and professional demeanor.
• Ability to multitask and follow workflows.
• Thrives in a fast-paced, team environment.
• Adapt to changing priorities and deadlines.
• Proficient with Microsoft Office Suite.
• Proven track record delivering seamless customer experiences.
• Able to perform in a performance coaching environment.

Responsibilities

• Account Servicing Activity and processing requests per SLA.
• Respond to emails and resolve escalated issues promptly.
• Ensure productivity, quality, and compliance standards.
• Prepare, send, and archive documentation per policies.
• Make outbound calls to customers, dealers, or third parties.

Skills

Customer service experience

Communication skills

Multitasking

Adaptability

Teamwork

Attention to deadlines

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Hyundai Capital America is seeking an Account Servicing Associate to support functions within Account Servicing by processing requests across channels. You will ensure timely processing, adherence to policy, and compliance with KPIs.

Join a fast-paced, collaborative team supporting vehicle finance operations and customer experiences. On-site role based in Plano, TX, with opportunities to grow in a values-driven environment.