Senior Operations Planning & Analytics Lead

Hyundai Capital; Irvine (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid flexibility

Vehicle allowance and discounts

Comprehensive health coverage

HSA contributions

401(k) with company match

Life and disability insurance

Wellbeing resources

Leadership programs and career dev

Job summary

Hyundai Capital America seeks an experienced Sr. HCI Operations Planning Associate to provide operational support for service contracts and business stakeholders.

You will coordinate contract originations, claims, cancellations, billing, onboarding, and reporting, ensuring service levels align with requirements. You will analyze operational metrics, prepare dashboards, and support cross-functional projects, system improvements, and documentation.

Qualifications

• 4–6 years of experience in business operations, operations planning, business analysis, or related fields.
• Experience coordinating operational activities with business and technical teams to support issue resolution and system changes.
• Experience supporting contract originations, claims, billing, reporting, dealer onboarding, or production support.
• Ability to research operational issues, identify factors, and coordinate follow-up through resolution.

Responsibilities

• Coordinate day-to-day operational activities for assigned programs and stakeholders.
• Support contract originations, claims and cancellations processing, and billing activities.
• Monitor service levels, data quality, and reporting outputs; prepare dashboards and summaries for decision-making.
• Participate in quality assurance, UAT, and implementation activities for system enhancements.

Skills

Operations coordination

Analytics

Communication

Stakeholder management

Independent work

Education

Bachelor's degree in Business Administration/Finance/Operations Management/Analytics/Information Systems

Tools

Tableau

Power BI

OBIEE

Salesforce

Jira

Confluence

SQL

Job description

Hyundai Capital America seeks an experienced Sr. HCI Operations Planning Associate to provide operational support for service contracts and business stakeholders.

You will coordinate contract originations, claims, cancellations, billing, onboarding, and reporting, ensuring service levels align with requirements. You will analyze operational metrics, prepare dashboards, and support cross-functional projects, system improvements, and documentation.