Vehicle Finance Servicing & Collections Specialist

Hyundai Capital; Plano (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid schedule

Vehicle benefits

Health coverage

HSA contributions

401(k) match

Life & disability insurance

Wellbeing programs

Career development

Volunteer time off

Charitable donation

Job summary

Hyundai Capital America is seeking a Sr. Commercial Finance Servicing Associate (Vehicle) to manage servicing, collections, and customer interactions for CVF accounts and Fleet customers. You will act as the primary contact, resolving delinquencies, processing payments, and ensuring accurate account records.

The role supports hybrid work, collaborates cross-functionally, and emphasizes high-quality customer experiences while contributing to portfolio performance and growth.

Qualifications

• Minimum 4–6 years of related experience in commercial finance servicing, collections, or automotive finance.
• Background in auto finance or automotive fleet services is a plus.
• Knowledge of Daybreak, KSIOP and CRM preferred.

Responsibilities

• Service and collect for Retail and Lease CVF accounts and Fleet customers.
• Contact past-due customers to resolve delinquency and set payment plans.
• Document all activities and maintain accurate account information.
• Review misapplied payments and processing errors for CVF accounts.
• Partner with collections teams to resolve repossessions or charge-offs.
• Monitor CVF email/voicemail and respond within SLAs.

Skills

Communication skills

Negotiation

Analytical skills

CRM knowledge

MS Office

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

Daybreak

KSIOP

CRM software

Job description

Hyundai Capital America is seeking a Sr. Commercial Finance Servicing Associate (Vehicle) to manage servicing, collections, and customer interactions for CVF accounts and Fleet customers. You will act as the primary contact, resolving delinquencies, processing payments, and ensuring accurate account records.

The role supports hybrid work, collaborates cross-functionally, and emphasizes high-quality customer experiences while contributing to portfolio performance and growth.