Customer Experience & Loyalty Strategy Manager

Hyundai Capital; Atlanta, Northern (GA, KY); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Hybrid flexibility

Vehicle perks

Health coverage

HSA contributions

401(k) with company match

Job summary

Hyundai Capital America is seeking a Servicing & Loyalty Strategy Manager to advance Customer Service and Lease-End initiatives. You will analyze needs, coordinate with teams and vendors, and implement solutions to improve service quality and efficiency.

The role emphasizes data-driven decision making, business case development, and executive-level presentations within a hybrid work environment.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• Experience in customer service strategy, contact center operations, or related initiatives.
• Ability to lead cross-functional projects and influence stakeholders.

Responsibilities

• Support strategic initiatives that enhance Customer Service and Lease-End operations.
• Analyze business and operational needs and coordinate with stakeholders to implement improvements.
• Develop business cases and present recommendations for approval.

Skills

SQL

Excel

Tableau

Data analysis

Stakeholder management

Cross-functional leadership

Project leadership

Education

Bachelor’s degree

Tools

SQL

Excel

Tableau

Job description

Hyundai Capital America is seeking a Servicing & Loyalty Strategy Manager to advance Customer Service and Lease-End initiatives. You will analyze needs, coordinate with teams and vendors, and implement solutions to improve service quality and efficiency.

The role emphasizes data-driven decision making, business case development, and executive-level presentations within a hybrid work environment.