Account Servicing Associate (Retail Titles) - (260000PC) - Plano, TX

MSCCN; Plano (TX); On-site; USD 39,000 - 59,000; Full time

Job summary

Hyundai Capital America is seeking an Account Servicing Associate to support functions within Account Servicing by processing requests across channels. You will ensure timely processing, adherence to policy, and compliance with KPIs.

Join a fast-paced, collaborative team supporting vehicle finance operations and customer experiences. On-site role based in Plano, TX, with opportunities to grow in a values-driven environment.

Qualifications

• 1 year of customer service in a fast-paced operations environment.
• Auto finance experience is a plus.
• High School diploma or GED.
• Excellent verbal, written, and interpersonal communication.
• Self-motivated and professional demeanor.
• Ability to multitask and follow workflows.
• Thrives in a fast-paced, team environment.
• Adapt to changing priorities and deadlines.
• Proficient with Microsoft Office Suite.
• Proven track record delivering seamless customer experiences.
• Able to perform in a performance coaching environment.

Responsibilities

• Account Servicing Activity and processing requests per SLA.
• Respond to emails and resolve escalated issues promptly.
• Ensure productivity, quality, and compliance standards.
• Prepare, send, and archive documentation per policies.
• Make outbound calls to customers, dealers, or third parties.

Skills

Customer service experience

Communication skills

Multitasking

Adaptability

Teamwork

Attention to deadlines

Education

High School diploma or GED

Tools

Microsoft Office

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

DESCRIPTION

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

WHAT YOU WILL DO

The Account Servicing Associate is responsible for supporting functions and processes within Account Servicing by processing all requests received via multiple channels. This role will ensure all requests/tasks are processed within HCAs timeframes, adhere to HCA’s policy and procedures, per stated workflows as well as compliance and all requests are handled in an expeditious manner per HCA’s KPI’s.

HOW YOU WILL MAKE AN IMPACT

1. Account Servicing Activity
2. Process account servicing requests, including but not limited to title processes, vehicle protection product (VPP) cancellations, total loss claims, and/or lease buyout transactions, in accordance with established SLAs.
3. Respond to emails and resolve escalated account issues within designated timeframes, using a customer-centric approach to ensure a positive experience.
4. Ensure productivity, quality, and compliance standards are consistently met.
5. Prepare, send, and archive documentation in alignment with HCA policies and procedures.
6. Make required outbound calls to customers, dealers, or third-party contacts to support account servicing activities.

ADDITIONAL QUALIFICATIONS/RESPONSIBILITIES

QUALIFICATIONS

• Minimum 1 year of experience working in a customer service role in a fast-paced operations environment.
• Auto finance experience a plus.
• High School diploma or GED.
• Demonstrated business etiquette including verbal, written and interpersonal communication skills to collaborate across the organization.
• Self-motivated, professional demeanor, and self-starter.
• Ability to multitask and follow workflow processes for assigned job duties.
• Must be able to successfully operate in a fast paced and team environment.
• Must adapt well to change, possess a high level of agility and successfully adjust to changing priorities.
• Ability to work well under pressure and meet deadlines.
• Proficient with Microsoft Office Suite and working knowledge of general office equipment.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

Minimum Salary: $39,088.00

Maximum Salary: $58,632.00