Account Servicing Specialist - Fast-Paced Customer Care

VetJobs; Plano (TX); On-site; USD 39,000 - 59,000; Full time

Job summary

Hyundai Capital America (HCA) is seeking an Account Servicing Associate in Plano, TX to support account servicing tasks and ensure timely processing across multiple channels. Join a fast-paced team focused on accuracy, compliance, and customer-centric service.

Typical duties include handling title processes, contacting customers and dealers, and maintaining documentation per HCA policies. High School diploma and 1 year of customer service experience required.

Qualifications

• 1 year of customer service experience in a fast-paced operations environment.
• Auto finance experience is a plus.
• High School diploma or GED.
• Strong verbal, written and interpersonal communication skills.
• Ability to multitask and follow workflow processes.

Responsibilities

• Process account servicing requests across multiple channels within SLA.
• Respond to emails and resolve escalated account issues promptly.
• Maintain productivity, quality, and compliance standards.
• Prepare, send, and archive documentation per policies.
• Make outbound calls to support account servicing activities.

Skills

Customer service

MS Office

Attention to detail

Multitasking

Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Hyundai Capital America (HCA) is seeking an Account Servicing Associate in Plano, TX to support account servicing tasks and ensure timely processing across multiple channels. Join a fast-paced team focused on accuracy, compliance, and customer-centric service.

Typical duties include handling title processes, contacting customers and dealers, and maintaining documentation per HCA policies. High School diploma and 1 year of customer service experience required.