Account Servicing Associate (Retail Titles) - (260000PC) - Plano, TX

VetJobs; Plano (TX); On-site; USD 39,000 - 59,000; Full time

Job summary

Hyundai Capital America (HCA) is seeking an Account Servicing Associate in Plano, TX to support account servicing tasks and ensure timely processing across multiple channels. Join a fast-paced team focused on accuracy, compliance, and customer-centric service.

Typical duties include handling title processes, contacting customers and dealers, and maintaining documentation per HCA policies. High School diploma and 1 year of customer service experience required.

Qualifications

• 1 year of customer service experience in a fast-paced operations environment.
• Auto finance experience is a plus.
• High School diploma or GED.
• Strong verbal, written and interpersonal communication skills.
• Ability to multitask and follow workflow processes.

Responsibilities

• Process account servicing requests across multiple channels within SLA.
• Respond to emails and resolve escalated account issues promptly.
• Maintain productivity, quality, and compliance standards.
• Prepare, send, and archive documentation per policies.
• Make outbound calls to support account servicing activities.

Skills

Customer service

MS Office

Attention to detail

Multitasking

Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

What You Will Do

The Account Servicing Associate is responsible for supporting functions and processes within Account Servicing by processing all requests received via multiple channels. This role will ensure all requests/tasks are processed within HCAs timeframes, adhere to HCA's policy and procedures, per stated workflows as well as compliance and all requests are handled in an expeditious manner per HCA's KPI's.

How You Will Make An Impact

• Process account servicing requests, including but not limited to title processes, vehicle protection product (VPP) cancellations, total loss claims, and/or lease buyout transactions, in accordance with established SLAs.
• Respond to emails and resolve escalated account issues within designated timeframes, using a customer-centric approach to ensure a positive experience.
• Ensure productivity, quality, and compliance standards are consistently met.
• Prepare, send, and archive documentation in alignment with HCA policies and procedures.
• Make required outbound calls to customers, dealers, or third-party contacts to support account servicing activities.

Auto req ID

483550BR

Minimum Education Required

High School/GED

What You Will Bring To The Role

• Minimum 1 year of experience working in a customer service role in a fast-paced operations environment.
• Auto finance experience a plus.
• High School diploma or GED.
• Demonstrated business etiquette including verbal, written and interpersonal communication skills to collaborate across the organization.
• Self-motivated, professional demeanor, and self-starter.
• Ability to multitask and follow workflow processes for assigned job duties.
• Must be able to successfully operate in a fast paced and team environment.
• Must adapt well to change, possess a high level of agility and successfully adjust to changing priorities.
• Ability to work well under pressure and meet deadlines.
• Proficient with Microsoft Office Suite and working knowledge of general office equipment.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

Minimum Salary

$39,088.00

Maximum Salary

$58,632.00

City

Plano

State

Texas

Job Category

Customer Service

Job Code

Manufacturing Manufacturing

Affiliate Sponsor

Hyundai

Salary Range

$30,000-$45,000