Account Servicing Specialist — Hybrid & Vehicle Perks

Hyundai Capital America; Plano (TX); Hybrid; USD 39,000 - 59,000; Full time

Benefits offered by this job

Hybrid schedule

Vehicle allowance

Health coverage

HSA contributions

401(k) with company match

Life and disability insurance

Wellbeing resources

Leadership programs

Volunteer time off

Job summary

Hyundai Capital America is seeking an Account Servicing Associate in Plano, TX. You will process account servicing requests across multiple channels, meet SLAs, and ensure compliance with HCAs policies while delivering a positive, customer‑centric experience.

The role requires at least 1 year in customer service in a fast‑paced operations setting; auto finance experience is a plus. Strong communication, multitasking, and teamwork are essential, with a hybrid in‑office/remote schedule offered.

Qualifications

• Minimum 1 year of experience working in a customer service role in a fast-paced operations environment.
• Auto finance experience a plus.
• High School diploma or GED.
• Demonstrated business etiquette including verbal, written and interpersonal communication skills to collaborate across the organization.
• Self-motivated, professional demeanor, and self-starter.
• Ability to multitask and follow workflow processes for assigned job duties.
• Must adapt well to change and work well in a fast-paced, team environment.
• Proficient with Microsoft Office Suite and general office equipment.

Responsibilities

• Process account servicing requests, including title processes, VPP cancellations, total loss claims, and lease buyout transactions per established SLAs.
• Respond to emails and resolve escalated account issues within designated timeframes with a customer-centric approach.
• Ensure productivity, quality, and compliance standards are consistently met.
• Prepare, send, and archive documentation in alignment with policies and procedures.
• Make outbound calls to customers, dealers, or third-party contacts to support account servicing activities.

Job description

Hyundai Capital America is seeking an Account Servicing Associate in Plano, TX. You will process account servicing requests across multiple channels, meet SLAs, and ensure compliance with HCAs policies while delivering a positive, customer‑centric experience.

The role requires at least 1 year in customer service in a fast‑paced operations setting; auto finance experience is a plus. Strong communication, multitasking, and teamwork are essential, with a hybrid in‑office/remote schedule offered.