On-Site Account Coordinator — Client Success & Ops

VetJobs; Hudson (FL); On-site; USD 66,180,000 - 91,693,000; Full time

Benefits offered by this job

Health, life, and disability benefits

7 paid holidays

401K with employer match

Company-issued cellphone/tablet

Boot voucher

ADP corporate perks

Technical training and certifications

Relocation opportunities

Job summary

BGIS ITS is seeking an Account Coordinator to manage daily customer communication and project coordination in Hudson, FL. You will serve as a liaison between clients and internal teams to ensure smooth service delivery and meet account goals.

The role requires strong communication, organizational, and problem-solving skills, with experience in a fast-paced multi-client environment. On-site position with benefits and growth opportunities.

Qualifications

• Minimum of one year of job-related experience supporting customer quality work.
• Strong written and verbal communication skills.
• Excellent organizational, coordination, and documentation skills.
• Ability to learn new processes and tools quickly.
• Professional appearance and communication style.

Responsibilities

• Interact daily with clients via phone, email, and meetings to address inquiries and manage expectations.
• Contribute to quality and timely delivery of services.
• Coordinate planning, track progress, and ensure timely deliverables.
• Collaborate with internal teams to answer client questions promptly and accurately.
• Follow standard procedures for customer complaint handling and escalate as needed.
• Maintain confidential client data and conduct work professionally.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Problem solving

Microsoft Office

Education

High School/GED

Tools

Microsoft Office

Job description

BGIS ITS is seeking an Account Coordinator to manage daily customer communication and project coordination in Hudson, FL. You will serve as a liaison between clients and internal teams to ensure smooth service delivery and meet account goals.

The role requires strong communication, organizational, and problem-solving skills, with experience in a fast-paced multi-client environment. On-site position with benefits and growth opportunities.