Account Manager: Client Success & Implementations

The GEO Group Australia Pty Ltd.; Aurora, Northern (IL, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated is seeking an Account Manager to coordinate new account setup, maintenance, and ongoing customer relations. The role involves working with Sales to meet contract requirements and traveling to client sites for service delivery.

Responsibilities include handling inquiries, resolving issues, providing system training, and supporting billing and documentation with IT and Operations teams. Strong communication and confidentiality are essential.

Qualifications

• High School Diploma or GED is required.
• Bachelor’s Degree in Business Administration, Criminal Justice or related field preferred.
• At least three years of experience in customer support or training.
• Experience managing a large customer base.
• Valid state driver’s license for travel.
• Ability to receive client approval to work on contract.
• Strong interpersonal, written, and oral communication skills.
• Confidentiality and discretion in handling information.
• Proficient with MS Office software.

Responsibilities

• Coordinate and implement new account setup and maintenance for customers.
• Collaborate with Sales to ensure contract requirements and customer expectations are met.
• Request customer information to build procedures and documentation.
• Address customer requests for changes in procedures, reports or system access.
• Act as focal point for customer complaints and escalate when needed.
• Provide second-tier support to operations staff for system questions.
• Travel to customer sites to discuss issues and promote products and services.
• Submit program change requests and test changes with IT.
• Assist with billing and recertify customer caseload for correct counts.

Education

High School Diploma or GED

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Criminal Justice

Strong interpersonal skills

Written and oral communication

Confidentiality

MS Office proficiency

Self-motivated and independent

Tools

MS Office

Job description

BI Incorporated is seeking an Account Manager to coordinate new account setup, maintenance, and ongoing customer relations. The role involves working with Sales to meet contract requirements and traveling to client sites for service delivery.

Responsibilities include handling inquiries, resolving issues, providing system training, and supporting billing and documentation with IT and Operations teams. Strong communication and confidentiality are essential.