On-Site 2nd Shift Customer Service Specialist

VetJobs; Laredo (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

DHL Supply Chain is hiring a Customer Service Representative for the 2nd shift in Laredo, Texas. The role focuses on processing orders, providing product and transit information, and resolving customer issues with accuracy and care.

Key duties include maintaining customer records, handling financial adjustments, and preparing service reports. High school diploma or GED required; 0-12 months of related experience preferred.

Qualifications

• Minimum education: High School Diploma or GED.
• 0-12 months of system, data entry or reporting experience.
• 0-12 Months Of Warehouse Experience, Preferred

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management.
• Perform other duties as assigned.

Education

High School/GED

Job description

DHL Supply Chain is hiring a Customer Service Representative for the 2nd shift in Laredo, Texas. The role focuses on processing orders, providing product and transit information, and resolving customer issues with accuracy and care.

Key duties include maintaining customer records, handling financial adjustments, and preparing service reports. High school diploma or GED required; 0-12 months of related experience preferred.